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Wednesday, September 6, 2017 4:00 pm CDT

Update #20

With the mandatory evacuation order lifted, our Autumn Leaves of Riverstone residents have now been safely transported back to the Riverstone community.

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Sunday, September 3, 2017, 11:30 am CDT

Update #19

Emergency officials have lifted the voluntary evacuation order for the Riverstone area. We are working diligently to coordinate details for a smooth and seamless transition to our Riverstone community, which we anticipate will occur early next week. Family representatives will be contacted when plans are finalized. Until that time, our Riverstone residents continue to be cared for at Autumn Leaves of Pearland.

All other Houston and central Texas Autumn Leaves communities continue to operate as per Update #17 (see below).

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Saturday, September 2, 2017 8:30 pm CDT

Update #18

Emergency officials have downgraded the Riverstone area from mandatory evacuation to voluntary evacuation. We are evaluating the situation and the logistics involved in relocating to our Riverstone community. While we are eager to return, our residents’ safety remains paramount. We will stay at our Autumn Leaves of Pearland community until further notice, where residents and staff are comfortable and in good hands. Should anything change, family representatives will be contacted directly.

All other Houston and central Texas Autumn Leaves communities continue to operate as per the prior update (refer to Update #17 below).

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Friday, September 1, 2017, 4:30 pm CDT

Update #17

In Houston:

  • Cinco RanchThe Cinco Ranch residents continue to do well. The building remains dry with full power. Food, water, and other supplies are in adequate supply. Staffing has returned to near-normal shift schedules.
  • Clear Lake: Phone lines remain down at Clear Lake. The building is dry and with power. Food, water, and other supplies have been restocked. Residents are doing well.
  • Cypresswood: Residents and staff have relocated to Autumn Leaves of Cy-Fair, and are doing great. The Cypresswood building is still inaccessible to staff, families, and the general public until further notice. By regulation, the Texas Health and Human Services (HHS) Life Safety inspectors must evaluate the structure for soundness because the building was evacuated under emergency flood conditions.The Texas HHS is the agency that oversees licensing and regulatory compliance of assisted living facilities like Autumn Leaves. We will keep family representatives updated as we learn more.
  • Cy-Fair: At Cy-Fair, the building remains dry and has power. Food, water, and other supplies have been replenished, and both Cy-Fair and Cypresswood staffs are on-site. Residents are doing well. The local community has overwhelmed us with their generosity of much-needed items. Clothing is no longer needed for adults or children. However, donations of comforters and laundry baskets/hampers are appreciated.
  • Memorial City: The Memorial City community is holding its own. Some roads in the area remain flooded, but conditions are improving. We are staffed, well-stocked with provisions, and our residents are comfortable. The building remains dry and with power.
  • Meyerland: Phone lines are still down at Meyerland. Otherwise, Meyerland is operating at a near-normal, pre-storm level.
  • Pearland: Phone lines remain down at Pearland. The building is dry and with power; provisions and supplies have been restocked. Our Riverstone residents and staff have temporarily relocated to this community, and both Pearland and Riverstone residents are doing well.
  • Riverstone: The Riverstone area remains under mandatory evacuation; our Riverstone residents and staff were relocated to Pearland Thursday afternoon. We are in ongoing communication with emergency officials, and will contact family representatives when we are authorized to return to the community.
  • The WoodlandsThe Woodlands community is operating at pre-storm levels.

In central Texas, our Stone Oak, Westover Hills, Georgetown, and South Austin communities are operating as normal. All buildings are dry with full power and normal staffing levels. Residents are doing well.

Questions? Community staff may not be immediately available to answer phone calls, particularly in Houston. Please feel free to email CustomerCare@AutumnLeaves.com. Our corporate team is monitoring this email box periodically, and will relay or respond to your message as soon as possible.

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Thursday, August 31, 2017 4:50 pm CDT

Update #16

All Riverstone residents enroute to Autumn Leaves of Pearland have now arrived safely.

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Thursday, August 31, 2017, 1:30 pm CDT

Update #15

Notice to Autumn Leaves of Riverstone and Pearland Families

Plans to relocate Autumn Leaves of Riverstone residents from Thurgood Marshall High School in Missouri City to our Autumn Leaves of Pearland, at 11200 Discovery Bay Drive in Pearland (77584) are underway.

The Riverstone area remains under a mandatory evacuation order.

Although our Riverstone building remains dry and with power, emergency officials are not authorizing our return to our building due to the continued risk of flooding from the north and south. In consultation with emergency officials, we are opting to move our Riverstone residents now while we have a clear, passable route to Pearland. The move will also allow residents to be in a more familiar and comfortable environment.

Transportation is being arranged now, and is expected to take several hours. Riverstone staff will remain with our residents during and after the move.

Our Pearland team is preparing to accept our Riverstone residents. The Pearland building is dry and with power, but phone lines are down. Food, water, and other supplies were replenished this morning. Staff is returning to regular shift schedules and will be joined by the Riverstone team.

As of 1 pm, the Riverstone building was closed to all non-emergency staff and visitors. Swipe cards have been deactivated until emergency officials authorize our relocation to the building.

We will publish an update to this webpage when the relocation is complete. Continue to check back for periodic updates or email CustomerCare@AutumnLeaves.com for resident-specific questions.

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Thursday, August 31, 2017, 11:00 am CDT

Update #14

Important Notice to Our Cypresswood Families:

As conditions improve across the Houston area, families and friends are asking to visit the Autumn Leaves of Cypresswood community and remove possessions.

Please do not attempt to access the Cypresswood property. Due to floodwater breach of the building, State authorities have banned access until the building’s structural soundness is evaluated by Texas State Life Safety inspectors.

Currently, this restricted access applies to all non-State authorities, including Company management, staff, families, and the general public.

Authorities are currently unable to provide a timeline for the Life Safety inspection. We appreciate your patience, and are working hard to secure additional information. We will provide updates as soon as we learn more.

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Wednesday, August 30, 2017 , 3:45 p.m. CDT

Update #13

Following is a general update for the 13 Autumn Leaves communities affected by Hurricane Harvey:

In the Houston area:

  • Cinco Ranch: The Cinco Ranch community and our residents are doing well. As roads become passable, additional staff members are able to return to regular shift assignments. The building remains dry with full power. Food, water, and other supplies are in adequate supply.
  • Clear Lake: Phone lines are down at Clear Lake, but otherwise, the building is dry, the power is on, and we are adequately stocked with food, water, and other supplies. Road conditions around the community have improved, allowing staff to reach the community. Residents are comfortable and in good spirits.
  • Cypresswood: Residents and staff were relocated yesterday evening from Silverado Vintage Preserve Memory Care to our sister community, Autumn Leaves of Cy-Fair. The Cy-Fair staff and residents were ready and welcomed their Cypresswood guests with open arms, a hot dinner, personalized welcome signs on apartment doors, and much love and kindness. Currently, our Cypresswood building remains inaccessible due to flooding in the vicinity. We know that the building took on water, but we do not yet know the extent. We will provide additional information when it becomes available.
  • Cy-Fair: Our Cy-Fair community, as noted above, welcomed our Cypresswood community last evening. The building remains dry and has power. Food, water, and other supplies are in adequate supply, and are being replenished. With both Cy-Fair and Cypresswood staffs on-site, all residents continue to be well cared for and are in good spirits.
  • Memorial City: Major access roads in the vicinity remain flooded, particularly to the west, but the community is holding up well. Staff are keeping residents comfortable and engaged. The building remains dry and with power. Food, water, and other provisions are in good supply.
  • Meyerland: Phone lines are down at Meyerland. Road conditions have improved around our Meyerland community, and more staff members are now able to reach the community. As with our other communities, food, water, and other provisions are in adequate supply, and our residents continue to be well cared for.
  • Pearland: Phone lines are down at Pearland. We have had no reports of flooding into the building, although a number of roads in the vicinity remain impassable. The community has full power, as well as adequate supplies of food, water, and personal care items. Staff and residents are doing well.
  • Riverstone: The Riverstone community was under mandatory evacuation, and emergency personnel relocated residents and staff to Thurgood Marshall High School in Missouri City late Monday evening. We have been assigned a private space (the cheerleaders’ practice area) to maximize privacy and keep residents calm and comfortable. The local Missouri City community has overwhelmed us with generosity and kindness. Local residents and organizations have brought supplies of all kinds; the mayor visited personally; and employees from a local business have taken a special interest in our residents, offering additional support, attention, and love. The Riverstone building itself remains dry with power. We anticipate relocating back in the near future. However, we must await clearance from officials before doing so. Family representatives will be contacted directly if/when we are authorized to return. Note: there is no cell service inside Marshall High School, so please direct any questions to CustomerCare@AutumnLeaves.com
  • The Woodlands: The Woodlands community is operating at near-normal levels despite the aftermath of the storm. Most roadways into the community are passable; the building is dry; and food, water, and supplies are in adequate supply. Residents are doing well.

Our central Texas communities (Stone Oak, Westover Hills, Georgetown, and South Austin) are operating as normal. All buildings are dry with full power and normal staffing levels. Residents are doing well.

Questions? Community staff may not be immediately available to answer phone calls, particularly in Houston. Please feel free to email CustomerCare@AutumnLeaves.com. Our corporate team is monitoring this email box 24/7, and will relay or respond to your message promptly.  Please also check www.AutumnLeaves.com/Hurricane-Harvey-Update for periodic updates.

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Tuesday, August 29, 2017 8:36 pm CDT

Update #12

All Cypresswood residents enroute to Autumn Leaves of Cy-Fair have now arrived safely.

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Tuesday, August 29, 2017 7:00 pm CDT

Update #11

Autumn Leaves of Cypresswood residents are being relocated from Silverado Vintage Prestige Memory Care on Louetta Drive (77070) to Autumn Leaves of Cy-Fair at 17801 West Road in Houston (77095).

  • Residents were transported in groups accompanied by Cypresswood staff
  • The final group is enroute to Cy-Fair
  • Transportation is via Autumn Leaves-owned bus
  • The Cy-Fair building is dry and with full power
  • Food, water, personal care products, and other provisions are in adequate supply and are being restocked

We are especially grateful to our Cy-Fair team and residents, who are graciously accepting their guests over the next hours. Having our beloved residents together at an Autumn Leaves location offers a familiar setting and routine that should provide calm and comfort for all.

There are no new developments to report for our other Houston, Austin, and San Antonio communities since Update #9 (see below).

Please check www.AutumnLeaves.com/Hurricane-Harvey-Update for periodic updates. If you need additional information, please email CustomerCare@AutumnLeaves.com. This mailbox is monitored around the clock by our corporate team, who will relay your message and/or respond as quickly as possible.

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Tuesday, August 29, 2017, 12:15 a.m CDT

Update #10

Autumn Leaves of Riverstone residents and staff have been safely evacuated to Thurgood Marshall High School in Missouri City by emergency management services. Riverstone family representatives have been contacted by phone and email.

Marshall H.S. is a 2-story facility located at 1220 Buffalo Run, Missouri City (77489). According to our staff, residents are in good spirits, calm, and comfortable. We will remain at Marshall H.S. for the foreseeable future.

At the time of transport, our building was dry and we had full power, as well as adequate food, water, medications, and other provisions. However, with the cresting of the Brazos River expected this afternoon, officials ordered this mandatory evacuation.

Our residents’ safety remains our first priority. We are closely monitoring conditions at all Autumn Leaves communities impacted by the storm, and are in continuous communications with emergency management agencies. Should evacuation become necessary, community or corporate staff will contact family representatives directly.

Other than the Riverstone evacuation, we have no new developments to report since Update #9 (see below). For families needing additional information, please email CustomerCare@AutumnLeaves.com.

Updates will be posted to this page periodically as circumstances warrant.

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Monday, August 28, 2017, 4:30 p.m. CDT

Update #9

We continue to monitor conditions at all Autumn Leaves communities affected by the aftermath of Harvey.

Updates on these 13 communities is as follows:

In the Houston area:

  • Cypresswood: Residents and staff were moved early this morning to Silverado Vintage Preserve Memory Care (formerly U.S. Memory Care) located at 10120 Louetta Road (77070). All arrived safely and are settled in. Family representatives were contacted by phone and email with details of the move.
  • Riverstone: The Riverstone area is under mandatory evacuation. Residents and staff continue to shelter in place as we await relocation by emergency management services. The building is currently dry and with power, and residents are safe and comfortable. Circumstances are evolving, and family representatives will again be contacted when we have safely evacuated.
  • Meyerland: In consultation with local officials, we continue to shelter in place. The community is dry; we have adequate food, water, and other supplies. However, telephone lines are down. Should you need information, please send an email to CustomerCare@AutumnLeaves.com. Family representatives are being contacted now by phone and email with this information.
  • All other Houston-area communities continue to shelter in place. These include Cinco Ranch, Clear Lake, CyFair, Memorial City, Pearland, and The Woodlands. Currently, there have been no reports of floodwater encroachment at these buildings. Generators are tested and ready in case of power outages. Food, water, medications, and personal care items are in adequate supply.

Our central Texas communities (Stone Oak, Westover Hills, Georgetown, and South Austin) continue to shelter in place. Currently, there are no reports of flooding into any of the buildings; and all are operating with full power and normal staffing levels.

A note to family members: Community staff attending to residents may not be immediately available to answer phone calls, particularly in the Houston area. Please email CustomerCare@AutumnLeaves.com if you need information. Our corporate team is monitoring this email box around the clock, and will relay or respond to your message promptly.

Please also check www.AutumnLeaves.com/Hurricane-Harvey-Update for periodic updates.

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Aug. 28, 2017, 3:15 a.m. CDT

Update #8

Residents and staff at Autumn Leaves of Cypresswood are now being evacuated from the building by the Klein Fire Department. They are due to arrive shortly at Silverado Vintage Preserve Memory Care (formerly U.S. Memory Care) at 10210 Louetta Road in Houston (77070), where they will be cared for by the Autumn Leaves of Cypresswood team. We are grateful to Silverado Vintage Preserve Memory Care.

As posted previously, the relocation became necessary due to the threat of flooding in the immediate vicinity. Family representatives were advised of our plans by phone and email.

Currently, all other Autumn Leaves communities in the path of the storm continue to shelter in place. Any decision to evacuate will be made by our corporate office in cooperation with local emergency agencies on a community-by-community basis. Should evacuation become necessary, community and/or corporate staff will contact family representatives directly.

We again ask that local families and friends, especially in Houston, remain safe where they are. Emergency officials continue to caution that it is not safe to attempt to travel by vehicle or on foot through floodwaters.

We will post updates to this page as circumstances warrant.

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Aug. 28, 2017, 2:45 a.m. CDT

Update #7

Residents and staff at Autumn Leaves of Cypresswood are being relocated due to the threat of flooding in the immediate vicinity. As of 2:15 am, the Klein Fire Department was enroute to the community to begin the evacuation. Residents will be moved to Silverado Vintage Preserve Memory Care (formerly U.S. Memory Care) at 10210 Louetta Road in Houston (77070). Family representatives have been advised of our plans by phone and email.

Currently, all other Autumn Leaves communities continue to shelter in place. Any decision to evacuate will be made by our corporate office in cooperation with local emergency agencies on a community-by-community basis. Should evacuation become necessary, community and/or corporate staff will contact family representatives directly.

We again ask that local families and friends, especially in Houston, remain safe where they are. Emergency officials continue to caution that it is not safe to attempt to travel by vehicle or on foot through floodwaters.

We will post updates to this page as circumstances warrant.

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Aug. 27, 2017, 6:00 p.m. CDT

Update #6

Autumn Leaves communities in the path of Tropical Storm Harvey continue to shelter in place.

Importantly, our residents and staff remain safe, dry, and in good spirits.

Equally important, we are requesting local families and friends to remain safe where they are. Given flooded road conditions across the region — and in proximity to many of our communities, particularly in the Houston area — emergency officials have confirmed that it is currently not safe to attempt to travel by vehicle or on foot through floodwaters.

We are closely monitoring weather and flooding conditions, and are in communication with key emergency agencies. As we approach the 72-hour point of this weather event, none of our buildings has been breached by water; all of our communities have power; and all of these communities remain accessible by emergency management personnel.

As has been the case since Friday, many of our employees have chosen voluntarily to remain at their communities, reflecting their level of loyalty to residents. We are both humbled and grateful by our teams’ extraordinary acts of compassion and dedication.

As mentioned previously, any decision to evacuate will be made by our corporate office in cooperation with local emergency agencies on a community-by-community basis. Should evacuation become necessary, community and/or corporate staff will inform family representatives directly.

We will post updates to this page as circumstances warrant.

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Aug. 27, 2017, 11:00 a.m. CDT

Update #5

Tropical Storm Harvey has stalled over the Texas coast, and continues to produce intermittent heavy rains and high winds in the Houston area and across central Texas.

Autumn Leaves continues to monitor water levels and communicate with emergency officials. On their advice, we continue to shelter in place at all 13 Autumn Leaves communities in the path of the storm.

Currently, we have had no reports of flooding into any of our buildings, and all communities are accessible by emergency management services.

As has been the case since Friday, many of our employees are staying at the communities to ensure that residents receive excellent and loving care despite the weather conditions. We are grateful to our Houston-, San Antonio-, and Austin teams for their service and sacrifice.

We are in continuous communications with the affected Autumn Leaves communities as well as county emergency agencies in the impacted areas. Any decision to evacuate will be made in cooperation with these agencies on a community-by-community basis. Should evacuation become necessary, community and/or corporate staff will inform family representatives directly.

We will post updates to this page as circumstances warrant.

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Aug. 26, 2017, 3:30 p.m. CDT

Update #4

Hurricane Harvey made landfall on the central Texas coast late Friday evening as a Category 4 storm.

Currently, the storm has had no impact on the 13 Autumn Leaves communities in its path, beyond intermittent heavy rain and high winds. With no reports of encroaching floodwaters or storm-related power losses at any of these communities, we continue to shelter in place.

Most importantly, our residents and staff are safe. In fact, many of our Executive Directors, Nurses, Chefs, Maintenance Managers, and Caregivers stayed at their communities overnight and will likely do so again this evening to ensure the well-being and comfort of our residents  — as well as the peace of mind of their loved ones. It is both our purpose and privilege to do so.

As stated previously, we remain in close contact with emergency agencies. Any decision to evacuate will be made in cooperation with these agencies on a community-by-community basis. Should evacuation become necessary, community and/or corporate staff will inform family representatives directly.

We will continue to post updates to this page as circumstances warrant.

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Aug. 25, 2017, 4:00 p.m. CDT

Update #3

Autumn Leaves continues to monitor Hurricane Harvey as it nears landfall tonight. High winds, heavy rains, and potentially significant flooding are expected along the Texas coast and inland.

In ongoing consultations with emergency agencies, our current plan remains to shelter in place for all Houston-, San Antonio-, and Austin-area communities. Preparations to ensure adequate food, medications, supplies, and staffing are now complete. In addition, generators have been tested and are ready to deploy in case of power loss.

The safety of our residents and staff is paramount.

Any decision to evacuate will be made in cooperation with emergency agencies on a community-by-community basis. Should evacuation become necessary, community and/or corporate staff will inform family representatives directly.

We will continue to post updates to this page as circumstances warrant.

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Aug. 24, 2017, 4:30 p.m. CDT

Update #2

Autumn Leaves continues to monitor Hurricane Harvey, which is expected to produce heavy rains and potentially significant flooding along the coast and inland Texas beginning on Friday.

With a continued focus on the safety of our residents and staff, we remain in communications with key emergency agencies. At this time, the plan for our Houston and central Texas communities is to shelter in place.

Preparations are nearing completion that ensure adequate food, water, medications, and other supplies, as well as sufficient staff levels, to see the communities through this weather event.

Community staffs are also in direct communication with family representatives to keep them apprised of our plans.

We will continue to post updates to this page as the storm develops.

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Aug. 24, 2017, 12:30 p.m. CDT

Update #1

Autumn Leaves continues to monitor Hurricane Harvey, which as of 12:00 pm CDT, was located in the Gulf of Mexico about 340 miles south-southeast of Corpus Christi, Texas.

The current forecast indicates that Harvey will make landfall on the central Texas coast on Friday. Once inland, Harvey is expected to track to the northeast, producing heavy rains and potentially significant flooding in the region.

Safety of our residents and staff is Autumn Leaves’ foremost priority. Our Houston and San Antonio communities are closely monitoring the situation and taking necessary precautions to protect residents and employees.

Updates and Autumn Leaves community information will be posted to this page as the storm develops.

*The National Hurricane Center upgraded Harvey to a Hurricane at noon on Aug. 24.